Terms & Conditions

These terms apply to your use of our website and to the private assessment services provided by Your Path Neurodevelopmental Services Limited (“Your Path”, “we”, “us”). Please read them before booking. By booking an assessment or using this website, you agree to them.

Your Path Neurodevelopmental Services Limited is registered in England and Wales, company number [number], registered office [address]. Contact: support@yourpathneuro.co.uk, 0208 058 1616.

1. Our services

1.1 We provide private, self-funded autism, ADHD and combined autism and ADHD assessments for adults aged 18 and over, delivered remotely, face-to-face or through a hybrid pathway, as set out on our Services and Fees pages.

1.2 We do not currently accept NHS Right to Choose referrals. Registering interest in updates is not an NHS referral and does not place you on an NHS waiting list.

1.3 We currently provide assessment and diagnostic services only. We do not currently initiate, titrate or prescribe ADHD medication. Where medication may be appropriate, we will discuss next steps and signpost you to suitable prescribing services.

1.4 We are not an emergency, crisis or urgent care service. If you are in immediate danger, call 999. If you need urgent help with your mental health, contact NHS 111, your GP, or Samaritans on 116 123, which is free at any time.

2. Using our website

2.1 The information on this website is for general information. It is not medical advice and does not create a clinician and client relationship.

2.2 Our online screening questionnaires are not diagnostic. They are not a substitute for a clinical assessment.

2.3 You must not misuse the site, including by attempting to gain unauthorised access, introducing harmful code, or copying our content for commercial use without permission. All text, graphics and logos belong to us or our licensors.

2.4 We try to keep the site accurate and available but do not guarantee that it will always be error-free or uninterrupted. Links to external sites are provided for convenience and we are not responsible for their content.

3. Eligibility

3.1 You must be 18 or over to book an assessment.

3.2 You must be able to take part in the assessment and give informed consent. If you have concerns about this, tell us before booking so that we can discuss suitable adjustments or whether a different service is more appropriate.

3.3 Some presentations may need a different type of service. If, after your enquiry or initial contact, we judge that our service is not clinically suitable for you, we will tell you and explain why, and we will refund fees for any part of the service not yet delivered.

4. Booking and your contract with us

4.1 You can enquire by form, email or telephone. A contract is formed when we confirm your booking in writing and you have paid the required fee or deposit.

4.2 Please give us accurate and complete information. Missing or incorrect information may affect the quality of your assessment and report, or delay it.

4.3 Your assessment pathway is chosen with you during enquiry. If a clinician advises that a different pathway is more appropriate, we will explain any change in cost before proceeding.

5. Fees and payment

5.1 Our current fees are shown on the Fees page and are quoted in pounds sterling. Fees are fixed for the pathway you book and include the elements listed for that pathway.

5.2 Payment is due [in full at booking / as a deposit of [amount] at booking with the balance due [number] days before your first appointment]. We accept [payment methods] through [payment provider].

5.3 Fees may change. A price change does not affect a booking you have already paid for.

5.4 Unless stated otherwise, our fees do not include other services such as medication, ongoing treatment, additional appointments beyond the pathway, additional or amended reports requested after issue, letters or forms for third parties, or medico-legal work. We will quote for these separately and agree the cost with you first.

6. Your right to cancel (distance contracts)

6.1 If you book remotely, you have a right under the Consumer Contracts Regulations 2013 to cancel within 14 days of the date we confirm your booking, without giving a reason.

6.2 If you ask us to begin your assessment within that 14-day period, you agree that, if you cancel, you will pay for the work already carried out up to the point you tell us you are cancelling, in proportion to the full service.

6.3 To cancel, email support@yourpathneuro.co.uk with your name and booking details.

7. Rescheduling, cancellation and missed appointments

7.1 Please give at least [48 hours / 72 hours] notice if you need to reschedule or cancel an appointment. We understand that life and neurodivergent experiences can make this difficult, and we will always try to be flexible.

7.2 If you reschedule with enough notice, there is no charge. [Up to [number] reschedules are included per assessment.]

7.3 If you cancel or miss an appointment without enough notice, we may charge [a fee of [amount] / [percentage] of the pathway fee], because the clinical time is reserved for you.

7.4 If we have to cancel or reschedule, we will offer you another time or a full refund of fees for appointments not delivered.

7.5 For remote appointments, you are responsible for a suitable device, a reliable connection and a private space. If we cannot start because of a technical problem on our side, we will rearrange at no cost.

Full details of refunds are set out on our Fees page.

8. Refunds

8.1 We will refund fees for services that we have not delivered if we cancel, if you cancel within the cooling-off period in section 6, or if you cancel in line with section 7.

8.2 Once clinical work has started, such as the review of your questionnaires, interviews, or an assessment appointment, fees for that work are not refundable except where required by law or where we have not delivered the service with reasonable care and skill.

8.3 Refunds are made to the original payment method within [14] days.

9. The assessment, outcomes and reports

9.1 Our clinicians use recognised, evidence-based approaches and professional judgment. The tools we use form part of a broader clinical assessment and are not used in isolation.

9.2 We cannot guarantee any particular outcome. An assessment does not automatically result in a diagnosis. The outcome reflects the clinical evidence available.

9.3 You will receive a written report and a feedback appointment, as set out for your pathway. Reports are normally issued within [number] working days of completion of the assessment, subject to clinical review.

9.4 Your report is yours to share. With your consent, we may also share relevant information with your GP or other professionals.

9.5 We cannot control whether an employer, university, GP, NHS service or other organisation accepts a diagnosis or report, agrees to adjustments, or agrees to shared-care prescribing. Those decisions rest with them.

9.6 Reports are written for clinical and support purposes. They are not prepared for legal proceedings. Our reports are not expert witness reports, and we do not provide medico-legal work through the standard pathway unless agreed in writing.

9.7 Once issued, a report will normally be amended only to correct factual errors. If you believe it contains a factual inaccuracy, tell us and we will review it.

10. Your responsibilities

10.1 Be honest and open with us, and provide any records, questionnaires or information we reasonably ask for.

10.2 Treat our staff and clinicians with respect. We may end the service and refuse further appointments where behaviour is abusive, threatening or discriminatory. In that case, we will refund fees for any part of the service not yet delivered, unless the behaviour is serious.

10.3 You must not record, photograph or share our appointments or materials without our written permission, because assessment tools and materials are protected and confidential.

10.4 If you are accompanied by someone, or someone contributes information, you are responsible for making sure that person understands and agrees to take part.

11. Confidentiality and your information

11.1 We keep your information confidential and handle it as set out in our Privacy Notice.

11.2 There are limited situations in which we may need to share information without your consent, for example where there is a serious risk of harm to you or others, or where the law requires it. Where it is safe and lawful, we will tell you first.

12. Our responsibility to you

12.1 We will provide our services with reasonable care and skill, and in line with the standards of our professional regulators.

12.2 Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot lawfully be limited. Nothing affects your statutory rights as a consumer.

12.3 Subject to that, we are not liable for loss that was not reasonably foreseeable, or for loss of profit, income or opportunity, such as a missed job or study offer, caused by an employer or institution’s response to a report.

12.4 We are not responsible for failures caused by events outside our reasonable control, such as illness, severe weather, or technical or utility failures, but we will act promptly to rearrange.

13. Complaints

If you are unhappy with any part of our service, please tell us. Our Complaints page explains how to raise a concern and what to expect.

14. Changes to these terms

We may update these terms. The version in force when you book applies to that booking. The latest version is always on this page.

15. General

15.1 If any part of these terms is found to be unenforceable, the rest remains in force.

15.2 Only you and we may enforce this agreement. These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction, although if you live in Scotland or Northern Ireland, you may bring proceedings in your local courts.

15.3 If you are a consumer, you may also be able to use an approved alternative dispute resolution provider. We will tell you if one applies.