Accessibility Statement

Your Path Neurodevelopmental Services Limited is committed to making our website and our services accessible to as many people as possible, including people who are autistic, ADHD, or have other neurodevelopmental, sensory, communication, physical or cognitive differences. This statement covers [yourpathneuro.co.uk / website address].

Our commitment

We aim for this website to meet the Web Content Accessibility Guidelines (WCAG) 2.2 at level AA. We also recognise our duties under the Equality Act 2010 to make reasonable adjustments, and we apply that thinking to everything we do.

Accessibility features of this website

• A consistent layout and clear navigation, with a “Skip to content” link
• Plain English and short sections, with clear headings
• Text that can be resized and pages that adapt to different screen sizes
• Keyboard-accessible navigation and forms, with visible focus indicators
• Colour combinations chosen for readability
• Text alternatives for meaningful images
• Form fields with clear labels and error messages
• Pop-ups and moving content kept to a minimum

Accessibility of our assessments and appointments

We understand that attending an assessment can be demanding, and we want to remove barriers wherever possible. For example, we can:

• offer remote, face-to-face or hybrid appointments, depending on what suits you and what is clinically appropriate
• arrange daytime, evening and weekend appointments
• explain each stage of the process in advance, and send information in writing
• give extra time, allow breaks, and adapt the pace of the appointment
• adjust the environment, for example lighting, noise, seating or a quieter room
• allow a support person to be with you, with your agreement
• communicate by email rather than by telephone, or in the format that works best for you, such as large print
• discuss other reasonable adjustments you need

Please tell us about your needs when you enquire or book, or at any time after that, and we will do our best to meet them. You do not need to share a diagnosis to ask for an adjustment.

Known limitations

We are working to improve accessibility, and some content may not yet fully meet the standard. At the date of this statement, we are aware of the following:

• [Third-party content, such as embedded maps or booking and payment tools, may not be fully accessible]
• [Any older PDF documents may not be fully accessible. We will provide an accessible version on request]

If you find a problem that is not listed here, please let us know.

Tell us about an accessibility problem

If you have difficulty using any part of this website, need information in another format, or want to give feedback, please contact us:

• Email: support@yourpathneuro.co.uk
• Telephone: 0208 058 1616 (Monday to Friday, 9am to 5pm)

We aim to reply within 2 working days and to resolve the issue or offer a reasonable alternative as soon as we can.

If you are not happy with our response

Please use our Complaints process. You can also contact the Equality Advisory and Support Service (EASS), which provides free advice on discrimination and equality matters: equalityadvisoryservice.com.

Review

We review this statement at least once a year, and whenever we make significant changes to the website or our services. This statement was prepared on [date] and last reviewed on [date].