Clear, Transparent Fees

Our fees at a glance

All fees are in pounds sterling. [Fees include VAT where applicable / Healthcare services are generally VAT-exempt.] Each fee is fixed for the pathway you book and covers everything listed on that assessment card, from clinical interview and review through to your written report, feedback appointment and guidance on next steps.

What is not included

Our fees cover the assessment pathway only. The following are not included and, if you need them, will be quoted separately and agreed with you first:

• ADHD medication, prescribing or ongoing treatment, which we do not currently provide
• Additional appointments beyond your pathway
• Amended or additional reports requested after your report has been issued, other than correcting a factual error
• Letters, forms or evidence for third parties, such as employers, universities, insurers or benefit applications
• Medico-legal or expert witness work
• Fees charged by your GP or any other service for sharing information or for any follow-up care

How to pay

• Payment is due [in full when you book / as a deposit of [amount] when you book, with the balance due [number] days before your first appointment].
• We accept [debit and credit cards] through our secure online payment provider, [provider]. We never see or store your full card details.
• [We may be able to offer payment by instalments. Please ask us.]
• You will receive a receipt by email.

Rescheduling and cancellation

• More than [48] hours before your appointment: you can reschedule or cancel at no charge.
• Less than [48] hours before, or if you do not attend: we may charge [amount or percentage] of the pathway fee, because your clinician’s time has been reserved for you.
• If we need to cancel, we will offer a new time or a full refund for anything not delivered.
• We are always willing to consider exceptional circumstances, such as illness or emergencies, with understanding.

Refunds

• If you cancel within 14 days of booking and have not started your assessment, you will receive a full refund. If you ask us to begin within that period, we will deduct a fair amount for any work already done.
• If you cancel after clinical work has started, we will refund only for the parts of the pathway not yet delivered, where that is fair.
• If we decide after your enquiry or initial contact that our service is not clinically suitable for you, we will refund fees for any part not yet delivered.
• Refunds are made to the original payment method within [14] days.

Please see our Terms & Conditions for full details.

NHS and insurance

Our services are private and self-funded. We are not currently accepting NHS Right to Choose referrals. [Some private medical insurers may cover assessments. Please check with your provider before booking, as we cannot guarantee reimbursement.] Registering interest in NHS Right to Choose updates is not an NHS referral.

Questions about fees

If you are unsure which assessment is right for you or what a fee covers, contact us before you book at support@yourpathneuro.co.uk or 0208 058 1616. We are happy to explain.